Terms & Conditions

Due to high demand for academy seats and the complexity associated with logistics of rescheduling  and cancellations of training programs, the following terms and conditions apply:


Rescheduling Fees
  • More than 14 days prior to the first day of the training date: One Free Reschedule. Then $200 thereafter.
  • 2-14 days prior to the first day of the training date: $450
  • Rescheduling will not be granted less than 2 days prior to the first day of any training program. If you wish to enroll into a future training program, you will be required to pay the full cost of the new training program.
Cancellation Fees
  • More than 14 days prior to the first day of the training date: $250 Then $200 thereafter.
  • 2-14 days prior to the first day of the training date: $450
  • Refund will not be issued for cancellations that occur less than 2 days prior to the first day of the training program or for “No Shows”.
  • If you “No Show” to the first day of the training program, you will forfeit your seat and no refund will be granted. If you wish to enroll into a future training program, you will be required to pay the full cost of the new training program.

Payment Plan Fees
  • If you cancel your training program at any time, the initial deposit is non-refundable.
  • All other standard rescheduling and cancellation fees apply.
Payment Plan by Credit Card

The initial payment is non-refundable and will reserve your training program seat for the selected training program date. You will have the two remaining payments due for your training program. Each payment will be automatically billed using the credit card on file for your account. If you wish to change your payment method, please contact (408) 478-9912 a minimum of seven (7) days prior to your scheduled payment date. The full training program payment must be received a minimum of 15 days prior to the training program date. If any of your scheduled payments are not received on the scheduled payment date, you will automatically be rescheduled to another training program date.